FAQ Topics
Where is your product manufactured, and what standards does that facility follow?
Are your products suitable for direct clinical use in patient care?
What are Category 1 bulk drug substances, and why is that important?
Category 1 bulk drug substances are substances that meet strict FDA safety, quality, and regulatory standards for human use. They are produced under controlled, validated conditions and are suitable for clinical application. Using Category 1 bulk drug substances ensures that clinicians are administering substances that are tested and as consistent as possible with existing federal guidelines, unlike research-grade or unregulated substances that may carry variable purity or potency.
What specific tests are performed on your products?
Each drug substance batch undergoes comprehensive U.S.-based third-party laboratory testing to ensure quality:
Potency (HPLC): Confirms the concentration of the active pharmaceutical ingredient matches the labeled amount.
Sterility (USP <71>): Ensures each vial is free from microbial contamination.
Endotoxins (LAL test): Detects harmful pyrogens that could trigger adverse reactions.
Purity Analysis: Confirms the absence of unwanted contaminants or degradation products.
These tests, combined with batch-level COAs, provide a complete picture of product quality, allowing clinicians to verify every aspect before administering.
Do you offer documentation clinicians can use for internal compliance or patient education?
What should I do if I received the wrong item?
If you received the wrong item, please contact our support team immediately. We will verify the order details and arrange a replacement or refund as quickly as possible. Please include your order number and a photo of the item you received to help us resolve the issue faster.
Can I cancel my order after placing it?
Orders can only be canceled if they have not yet been processed for shipping. If you need to cancel an order, please contact us as soon as possible at our support page. If your order has already shipped, you may need to follow our return policy instead.
What should I do if an item is missing from my order?
If you received your package and an item is missing, please double-check your order confirmation email and tracking information. Some orders may be shipped separately. If the item is missing from your shipment, contact us via our support page, and we will investigate the issue and send a replacement if necessary.
Do you offer international shipping?
Currently, we only offer shipping within the United States. To stay informed about future shipping expansions, please subscribe to our newsletter.
What should I do if I experience technical issues on the website?
If you’re having trouble accessing our website, try clearing your browser cache, switching to a different browser, or using an incognito window. If the issue persists, please contact our support team with a description of the problem.
How can I check the status of my order?
You can track the status of your order by logging into your account dashboard and viewing your order history. You will also receive a shipping confirmation email with a tracking number once your order has been dispatched. If you haven’t received tracking details, please check your spam folder or contact us.
Can I track my order once it has shipped?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website. If you have an account with us, you can also check your tracking details under My Orders.
How do I create an account with Nourish Health?
Creating an account is simple! Visit our Sign Up page and fill out the required details. Please note that only licensed practitioners are eligible to register for an account and access our wholesale pricing. Verification is required before approval.
What should I do if I forgot my password?
If you forgot your password, go to the Login page and click “Forgot Password.” Follow the instructions to reset your password via email. If you don’t receive a reset email within a few minutes, check your spam folder or contact us for assistance.
Are your products third-party tested for quality and safety?
Yes! All of our products undergo rigorous third-party testing to ensure the highest standards of purity, potency, and safety. We only source from trusted manufacturers who comply with industry regulations.
The Nourish Standard
FDA-Regulated
We exclusively source Category 1 bulk drug substances from FDA-registered facilities.
Independent Verification
Radical Transparency
Scan any QR code to access a product’s full Certificate of Analysis and test.
